When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address and time zone. Additionally, as you browse the Site, we collect information about the individual web pages that you view and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We may collect Device Information using the following technologies:
Additionally when you make an exchange from one cryptocurrency to another through the Site, we collect certain information from you, including your deposit address and withdrawal address. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use a variety of security measures to ensure the confidentiality of your Personal Information, and to protect your Personal Data from loss, theft, unauthorised access misuse, alteration or destruction. These security measures include, but are not limited to:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access Personal Information we hold about you. If you would like to exercise this right, please contact us through the contact information below. We will respond to your request for access to information we collect about you within the time frame required by applicable law.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
We will maintain your Order Information for our records unless and until you ask us to delete this information.
You must be at least 18 years old and have full capacity to contract under applicable law.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via Support Portal or by post using the details provided below:
Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX